Refund policy

We are a small independent store with inventory that moves quickly. In light of that, all sales are final. However, if your order is missing items, or contains defective/incorrect products we will work with you to make it right. 

To start a return please email us at contact@goodstuffrecords.com and include your full name and order number.

For items that are missing, incorrect or defective, we have a 14 day return request window, which means you have 14 days after receiving your item to request a return. Returns will only be accepted for manufacturer's defects or receipt of a title differing from what you ordered. 

Please note, defective does not include cosmetic imperfections to record sleeves. This is only for manufacturer defects to the record itself. Mishandling of the record and/or its sleeve is not a manufacturer defect. If there is damage to the sleeve you can  reach out to us at contact@goodstuffrecords.com for review.

Return postage for incorrect or defective items will be paid by Good Stuff Records. The item being returned must be packaged in a manner that helps safeguard against damage in transit back to us. If, upon receipt, we deem inferior packaging was used by the party returning the item, we may reduce the amount of the refund.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any questions at contact@goodstuffrecords.com

Pre-Orders
You can request to cancel a pre-order item by emailing us at contact@goodstuffrecords.com at least 7 days prior to the release date. We will process your refund back to the original method of payment. If it less than 7 days prior to the release we will work to cancel the order, however it may still ship at which time you will need to ship the item back for a refund. You will be responsible for return shipping.

 

Damages and issues
Please inspect your order upon receipt and contact us immediately at contact@goodstuffrecords.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If your order is damaged in transit, we will request photos of of both the item AND packaging as you received it. Without these photos, we are unable to process an insurance claim and are therefore unable to provide a refund for your order.

Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@goodstuffrecords.com.